Where emerging products, complex systems, developers and users met.

• Created single-source documentation infrastructure and owned all product content development (PDF, WebWorks, context-sensitive help) for multiple releases in support of their Voice and Unified Messaging solution (agile development environment).
• Feature definition and clarification, UI consultation, engineering functional test and verifications, Jira issue reporting/management, Confluence WIKI contributions, Jira process support.
• Created documentation through continual bug scrub review and functional client/server testing on self-managed/monitored systems. Multiple persona/view browser-based interfaces. Doc set included:
  • Pre-installation Notes and System Guide: Operations, Installation, Configurations, including checklists, and MS Exchange/Active Directory considerations
  • User Getting Started Guide and User Quick Guide (navigational tree)
  • VoIP or TDM PBX telephony integration notes (x15)

• Updated the Publishing Infrastructure Environment Technical Reference Manual, a manual describing AOL development processes and standards for developers creating AOL server applications.

• Created 10 Pippin Multimedia Game Player Technical Notes. The notes are posted here on an Apple fan’s “museum” Website. (Yeah, pretty funny! :) [original link not preserved]
• Also see Versit Consortium project.

• Supported the Avaya Dialog Designer project, a Java and Eclipse-based plug-in for creating speech (VXML-based) and call control (CCXML-based) applications.
• Updated four releases of full-content context-sensitive WebWorks online help (Eclipse HTML help) for the Developer’s Guide (~500 pgs), as well as a complementary Getting Started Guide.

ChipX provides structured ASIC design and manufacturing to ASIC vendors.

• Created technical note process for field applications engineers. Defined formats, processes, tracking system and document library initiation.
• Created the CX4000 ASIC Design Manual from loosely compiled technical notes regarding gate-level netlist handoff flow, recommendations for RTL design, simulation, synthesis and timing analysis, packaging design/selection, clock driver handling, RAM/ROM design, analog PLL, and design for test methodologies (scan insertion [ATPG], boundary scan [JTAG], and RAM built-in self test [BIST]).

Over multiple contracts for four Cisco groups:

• Created 12 Field Replaceable Unit (FRU) Notes for the CRS-1 Terabit 16-slot Carrier Routing System.
• Created initial release of the System Description document and Unpacking Instructions for the 8-slot CRS-1 Terabit Carrier Routing System.
• Updated Command Reference, Systems Configuration, and Hardware Reference Guides for the MGX 8800/8900 series switch products (~2500 pgs).
• Created initial release of the Cisco IOS XR Session Border Control (SBC) Command Reference (~700 pgs) and System Configuration Guides (~200 pgs).
• Hands-on CLI testing and validation to create all documentation.
• Internal systems migration support for the DSBU documentation team.

• Created technical whitepaper for Web-based eCommerce portal application for target eMarketing automation. Document became product functional specification.
• Created WebWorks JavaHelp and PDF of user documentation.

• Updated Eclipse help documentation for the Optimizeit! for JBuilder 2008 product.

• Updated three releases of the ConSentry LANShield OS System Configuration Guide (~250 pgs)
• Created and updated two releases of the LANShield OS Command Reference (CLI) Guide. (~700 pgs)

• Created administrator and client HTML online help for NT timecard and personnel management server application (Web-based UI).

UPDATE 2/19/09: Clifftop, Inc. is now a US office of CustomWare

• Created four internal engineering specifications (PDFs) for encryption ASICs.

ECTF was a standards’ group that included numerous computer telephony industry players (e.g., Intel, IBM, Lucent, Alcatel, Aculab, Siemens, and Brooktrout, to name a few).

• Supported the ECTF team for multiple years (until specification releases). Designed documentation templates, converted and edited old source (~1500 pgs), worked through technical inconsistencies, collaborated and tracked cross-company communications during remote conference calls and quarterly multi-company development meetings (1 or 2 week-long).
• Specifications included: Architecture Framework, M.100 (Administration Services), S.100 (Media Services APIs), S.200 (Media Services Protocol), S.410 (JTAPI Media), S.300 (Media Services Service Provider Interface IDL).
• Specifications are now hosted on CompTIA’s Website. [original link not preserved]

Insignia developed mobile device management software, or more specifically, UNIX-based OMA-compliant OTA (over-the-air) client/server mobile device firmware update software (Java-based Web UIs) for mobile carriers (Oracle/WebLogic application servers, client porting via WAP push or SMS).

• Created and updated four releases of full doc set:
  • Operator’s Guide (provisioning client updates on server)
  • Server Installation and Configuration Guide
  • Web Services API Guide (service provider customization of integration applications)
  • Image Bundler Guide (device manufacturers’ firmware updates)
  • Client SDK Porting Guide

• Implemented JSPWIKI to Atlassian Confluence WIKI migration (planned, layout design, ported and clean-formatted (for good example) content, security framework (for Exec Staff “private” space), provisioning and configuration, rolled-out and trained via FAQ).
• Basic Jira integration consult.

Keymage developed eManager, a Java/Web-based corporate project management application hosted on WinNT or Win2000 servers, with supporting WebLogic application server and SQL server.

• Created Installation Guide, Users’ Guide, and Quick Start.
• UI design evaluation and guidance; product testing and bug logging during test/content development.

• Created and updated nine releases of doc set supporting their evolutionary IP Network Controller systems: INC-5501, INC-6501, INC-6505. The INCs manage mobile circuit-switched (GSM) and packet-switched (GPRS) services in the UMA network. Browser-based OAM&P dashboard administration interfaces.
• Doc set includes:
  • OAM&P Operations Guide (PDF, WebWorks context-sensitive online help)
  • Hardware Installation and Maintenance Guide (PDF)
  • Manufacturing Guide (PDF)
  • Network Planning Guide (PDF)

Lipstream developed ahead of their time, unfortunately. They developed Java-based client/server VoIP applications.

• Created Integration Guide and Java SDK/API documentation for third-party developers.

• Updating Mobile TV semiconductor documentation (datasheet, product briefs, registry listings, API guide, evaluation manual).

Microsoft TV developed digital program services to cable providers. Solution employed Windows Advanced Server, .NET, COM+, C++, XML, SQL server, Commerce 2000 Server, IIS, cable industry networking and hardware technologies and topologies (headend and network).

• Created Microsoft TV Server Installation Guide and Operations Guide.
• Mastered cable headend network integration requirements and drafted Integration Guide.
• Created lab environment to test all client/server operations.

Over multiple contracts:

• Supported four (or more; lost track) WebWorks online help HTML releases for the AP5131 and AP7131 802.11a/b/g wireless access point products.
• Updated three releases of PDF and WebWorks HTML online help for the WIPS system, an enterprise-level wireless intrusion protection solution for managing and monitoring intrusion detection and device security within the WLAN (browser-based administration UI).

Netergy was a pioneer of Java-based hosted VoIP iPBX solutions. Multiple persona/view browser-based interfaces.

• Lead evangelist and product manager of hosted iPBX JTAPI service solution.
• Created technical MRD to communicate product requirements and drive development priorities. Feature priority negotiation with hardware and software teams based on customer requirements and evolving development schedules.
• Managed CPE Product Manager who drove edge device requirements (MGCP 4-port Media Hubs working with full-featured analog phones, and Cisco SCCP, SIP, and MGCP-compliant IP phones).
• Initiated formal project management at company.
• Tradeshow booth support and business development partner research.
• Extensive travel between Netergy offices (Santa Clara, Montreal, Sophia Antipolis - France) and customer sales meetings to support activities.
• Lead evangelist, definition, and “packaging” of CTI SDK, a lab version of the JTAPI hosted iPBX.
• Documentation manager and initial writer of base doc set: system administration, end-user, evaluation system lab deployment guide, SDK readme files, and manufacturing build operations.
• Created Veracity VoIP Software Stacks API Manual, an ASIC embedded systems reference manual defining OS kernel services, file system, device drivers, and network protocols, for third-party developers creating applications.
• Hired replacement doc manager and three writers (2 senior, 1 junior).

• Documented binary system error codes (C and Assembly), data structures, upgrade procedures. Hands-on testing of voicemail platforms and procedures.

OnLive! developed ahead of their time, unfortunately. OnLive! developed Java/Web-based text, audio, and data conferencing client/server (deployed on NT/ and UNIX boxes) software for real-time group communications over the Internet or Intranet sites.

• Created and updated three releases of full doc set:
  • Talker User Guide: Web-based voice client application (PDF)
  • Traveler User Guide: Web-based client portal avatar application (PDF)
  • Server Administration Guides and Client Administration Guides for Windows NT and Solaris platforms (single-sourced, multiple-output conditionalized PDFs)
  • TextChat client documentation (PDF and HTML)
  • Audio Conferencing Server documentation (PDF and HTML)
  • LiveConference documentation (PDF and HTML)
  • 3D Avatar Authoring Kit (PDF)
  • Support technical notes (PDF)

PaceWorks developed a Macintosh-based 2D animation authoring tool for Website developers called ObjectDancer. It was cutting-edge in 1994! :)

• Created User’s Manual, Reviewer’s Guide for press analysts, multiple Tutorial Notes, and Web pages.

• Crash project takeover for writer that left company in lurch 1 month before product release.
• Updated service provider optical networking Operations Console Guide and Craft Interface Terminal Guide describing OAM&P networking capabilities in Web and craft interfaces.

• Created and updated four releases of full doc set in support of their mobile directory assistance service provider software (multiple persona/view Web-based interfaces) for target advertising to mobile users:
  • AMO (Active Mobile Object) Administration Guide (managing the AMO gateway)
  • AMO Studio Guide (developing action/rule-based AMOs)
  • Mobile Advertiser Management Guide (creating targeted advertising campaigns)
  • AMO Gateway API Guide (XML, querystring URL, and portal URL APIs)
• UI design evaluation and guidance; product testing and bug logging during content development.

• Lead TWIKI to Atlassian Confluence WIKI migration: planned (hierarchical “Intranet” and doc repository structure), formatted and content integrity updates, rolled out, trained, Admin-owned, and supported (via email and in-person one-to-one support). Evangelized to create power-users and spur content and development design momentum.
• Jira migration, taxonomy design, system implementation strategy, and process flow consult.
• Guided illustrator on image library build-out for consistent topology and presentation diagrams.
• Architecture taxonomy definition and information content development.

• Mastered Vasont and XMetal, Symantec’s content development infrastructure for creating single-source XML documentation.
• Updated signature update application documentation for the XP Embedded Symantec AntiVirus agent supporting Wyse or Altiris Device Management Systems and compatible remote XP embedded thin client boxes.

Over multiple projects in various groups:

• Created OAM&P Guide (PDF/online HTML help) for the Mobility Services Platform (MSP), an enterprise-level dashboard Web UI wireless device management system.
• Created eight Marketing Application Briefs for MSP and wireless industry.
• Created CB3000 wireless client bridge User Guide, Quick Start Guide, online help.
• Updated the WS5000 Wireless Switch Operators Guide (PDF).

via Siemens-Rolm Corporation, Santa Clara, CA and Apple Computer, Inc., Cupertino, CA

• Managed and implemented all technical communications efforts for Versit, an alliance between Apple, AT&T, IBM, and Siemens. Versit developed interoperability specifications for the computer telephony industry (CTI).
• Introduced and executed consistent document design and formats. Managed associate writer. Created CDROM artwork layouts for production. Administered change control process and issue tracking.
• Produced six industry standard developer specifications, which were later taken over by ECTF, and now CompTIA:
  • CTI Encyclopedia. Comprised of six volumes: ~3300 page count; included client/server definitions, call flow scenarios, call control services and events definitions, protocols, and API.
  • vCard Specification. Virtual personal data information. Here’s a cool little service supporting hosted vCards, though there are many others on the Internet today supported by MS Outlook. [original link not preserved]
  • GeoPort Hardware Specification
  • GeoPort Software (API) Specification
  • H.320 Two Bearer Channel Specification. Point-to-point and multipoint teleconferencing connections.
  • T.120 Specification

• Created NavMate (GPS automobile navigation system) OEM Owner’s Manual for DaimlerChrysler Mopar Jeep release. Created CD booklet. Managed all print and graphic design efforts.
• UI design evaluation and guidance, and product bug logging during test/content development.
• Created C and C++ API documentation. Also documented function call mappings, message IDs, communication directions, and request and response pairings.
• Created technical documentation library, including new formats, issue resolution. Managed Web designer’s search database development.